Question 1

Which storage device do I need for this app?

Accepted Answer

Any storage device that can be connected via an adaptor to an iPhone or iPad can be used with this app. In general, if you can see the contents of your storage device in the Files app, then this app can show the videos as well.

Question 2

I don't want to deal with formatting the USB drive. Is there an easier way?

Accepted Answer

Yes, you can purchase pre-formatted iXapnd that are ready to be plugged in to your car from here: https://puretesla.com/stats

Question 3

How do I use a Mac to format my USB drive?

Question 4

How do I format my USB device using a Windows machine?

Accepted Answer

Here are some useful links (not related to the SentryView app):
 
Download RMPrepUSB and make sure to check the option "Make Partition non-bootable": 
https://www.rmprepusb.com
 
Make surethe settings are as follows.

Question 5

I have formatted as FAT32 and my laptop can play the videos, but not SentryView app. Why?"

Accepted Answer

During formatting, you must set the "scheme" to "Master Boot Record" (iOS requirement). See step 4 below

Question 6

I can see the files on the USB drive on my computer, by my Tesla does not recognize the USB drive. What should I do?"

Accepted Answer

Tesla requires USB drives to be formatted as FAT32.
 
On Windows: Follow these instructions
 
On Mac: Follow these instructions
You can also google "how to format FAT32" and find a lot of related answers.
 
Please also watch this useful video about how to set up the USB device using a Mac.

Question 7

My car does not recognize the USB device. What is the problem?

Accepted Answer

Tesla requires USB drives to be formatted as FAT32 (this i not specific to SentryView).
 
If you are somewhat familiar with computers, it's very easy to do. Please see the Q&As here for formatting tips/instructions.
You can also purchase pre-formatted USB drives compatible with SentryView app from PureTesla.com
Important: After formatting the device, you need to create a TeslaCam folder on the USB drive. The folder name must be TeslaCam and it is case-sensitive, so it cannot be Teslacam or any other variations.

Frequently asked questions

Which storage device do I need for this app?

I don't want to deal with formatting the USB drive. Is there an easier way?

How do I use a Mac to format my USB drive?

How do I format my USB device using a Windows machine?

I have formatted as FAT32 and my laptop can play the videos, but not SentryView app. Why?"

I can see the files on the USB drive on my computer, by my Tesla does not recognize the USB drive. What should I do?"

My car does not recognize the USB device. What is the problem?

Need help with the app?
Email us: apps@maadotaa.com

Frequently asked questions

Which storage device do I need for this app?

I don't want to deal with formatting the USB drive. Is there an easier way?

How do I use a Mac to format my USB drive?

How do I format my USB device using a Windows machine?

I have formatted as FAT32 and my laptop can play the videos, but not SentryView app. Why?"

I can see the files on the USB drive on my computer, by my Tesla does not recognize the USB drive. What should I do?"

My car does not recognize the USB device. What is the problem?

Need help with the app? Email us: apps@maadotaa.com

Need help with the app?
Email us: apps@maadotaa.com