Frequently asked questions
Which storage device do I need for this app?
Any storage device that can be connected via an adaptor to an iPhone or iPad can be used with this app. In general, if you can see the contents of your storage device in the Files app, then this app can show the videos as well.
I can see the files on the USB drive on my computer, by my Tesla does not recognize the USB drive. What should I do?
Tesla requires USB drives to be formatted as FAT32.
How do I use a Mac to format my USB drive?
How do I format my USB device using a Windows machine?
Here are some useful links (not related to the SentryView app):
Download RMPrepUSB and make sure to check the option "Make Partition non-bootable":
My car does not recognize the USB device. What is the problem?
Tesla requires USB drives to be formatted as FAT32 (this i not specific to SentryView).
If you are somewhat familiar with computers, it's very easy to do. Please see the Q&As here for formatting tips/instructions.
You can also purchase pre-formatted USB drives compatible with SentryView app from PureTesla.com
I have formatted as FAT32 and my laptop can play the videos, but not SentryView app. Why?
I don't want to deal with formatting the USB drive. Is there an easier way?
Yes, you can purchase pre-formatted iXapnd that are ready to be plugged in to your car from here: https://puretesla.com/stats